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The Best Ideas should win, Not Just the Loudest
Hearing Every voice in the room In our last newsletter, we talked about how solving the world’s biggest problems take ensembles, not soloists. That’s true because we almost always are working on a...
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Infiltrating For Success
I look around the room. It’s large and airy with floor to ceiling windows plastered with post its. Alongside, small groups of students are earnestly discussing the features of their big new idea. It’s...
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5 ways to innovate using better questions
Innovation is something that so many companies clamor for. And why shouldn’t they? In the fast-moving world of business you need an edge to help you stay ahead…and coming up with a new product or...
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How to Reignite Passion at Work: The Business Romantic
The office is usually not the place for romance…it’s a place of numbers, deliverables, goals and annual reviews. But we all spend so much of our time in the office, we know if we’re not passionate...
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Going Past Empathy: The Four levels of Listening and How you can listen your...
This week Listening is on our minds. Listening, and how it can generate real change, produce unexpected outcomes…and foster real innovation. Creating real change is what we’re all here to do…we haven’t...
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Design Manifestos
We can design good things or bad things. We can design intentionally or unintentionally. We can refuse to design certain things in certain ways for certain people. What you won’t do can be as important...
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Design Thinking for Services: Service Design Blueprint Tools
We’ve posted about Service Design tools before here and here…it seemed worthwhile to share a few more tools from our research on the web and from our other friends in the design world, since people...
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The Three thinking Modes In many tomes about creativity, you’ll hear talk about “divergent” and “convergent” thinking. Divergent just means “lots of ideas” and Convergent just means “choosing one or a...
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Play: An essential piece of every good culture
For all of our friends on the northern hemisphere, summer has arrived. The weather is great, the cities are buzzing, and the energy is in the air. But unfortunately, many work cultures don’t take...
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The worst part of your org’s bureaucracy might be…you?
Bureaucracy: A system of administration distinguished by its (1) clear hierarchy of authority, (2) rigid division of labor, (3) written and inflexible rules, regulations, and procedures, and (4)...
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Why you should start focusing on your most extreme customers.
When it comes to listening to our customers, users, and employees, it’s easiest to focus on the people right in front of you. The ones you see the most often, the noisiest ones, or the ones you just...
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How To Get Your Point Across (Without Even Being In The Room).
When we think of storytelling, we often think of our favorite TED talks, a riveting speech that moved culture forward, or the hilarious tale your friend told you over dinner last night. But when we...
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On Our Mind: Designing Your Team
Between our public workshops, community of creative professionals, and corporate clients, we have had a unique chance to peak inside of some of the most innovative and creative organizations in the...
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HIRING: Client Training Lead (NYC)
Company overview The Design Gym is an educational company that teaches some of the most forward thinking organizations in the world how to infuse their culture with greater autonomy and tools to...
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HIRING: Marketing Director (NYC)
Company overview The Design Gym is an educational company that teaches some of the most forward thinking organizations in the world how to infuse their culture with greater autonomy and tools to...
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The Meetings That Saved Our Culture (Yes…Meetings)
With organizations, most people draw a direct correlation between larger with slower, more hierarchical, and less authentic communication. We reference the ‘cog in the machine’ stereotype as we dream...
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The Difference Between Employee Empathy and Customer Empathy
It’s 10:00pm. The team is sitting around a table, cranking. You can feel the tiredness hanging in the air, like a ghost that’s bent on making it’s presence known. The big due date has been looming for...
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What’s LARP Got To Do, Got To Do With It?
Earlier this month we made the annual trek to rural Maine for one of our favorite conferences, Poptech, where we heard a bunch of great speakers talk on the topic of Hybridity. One of the talks that...
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Community Spotlight (and TDG New Hire!): Erin Lamberty
Thinking creatively from advertising to education design to yoga. We were thinking the other day that we do a lot of talking on this newsletter, but the thing that excites us most about The Design Gym...
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Facilitation Skills: Effective Meetings With Difficult People
When it comes to facilitation, it’s not enough to simply have a meeting agenda. Leading a successful discussion often comes down to managing different types of people—and the more difficult the...
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